All orders are placed directly on our website. For custom orders, please email us at concierge@lyonluxe.com, and we’ll be happy to assist you.

Delivery dates are based on availability. At the time of purchase, you will be able to select from the available delivery dates. The average lead time is 3-4 days.

Yes, we do! For all customization inquiries, please email concierge@lyonluxe.com with your specific requirements.

Roses: Our Eternal Roses maintain their beauty and fragrance for a year or longer with minimal care.

Cakes: Our cakes can be refrigerated and enjoyed for 3-5 days.

Yes, you can select your preferred delivery date when placing your order.

Our cakes may contain common allergens such as nuts, dairy, gluten, and eggs. Unfortunately, we cannot guarantee a completely allergen-free product. At this time, we do not offer customizations for specific dietary restrictions, but you can email us at concierge@lyonluxe.com for more details.

You will receive a confirmation email after placing your order. Notifications will be sent via email and text when your order is:

• Out for delivery

• Successfully delivered

Yes, we offer corporate gifting services and customized packages for businesses. For more information, please email us at concierge@lyonluxe.com.

Due to the nature of our products, we do not offer returns or refunds. However, if there is an issue with your order, please email us at concierge@lyonluxe.com for assistance.